This SMS program is classified as Conversational Messaging, meaning all texts are initiated by or in direct response to a patient inquiry or appointment activity
Program Type: Conversational SMS Messaging Program Purpose: To provide our patients at Jakob Endodontics with relevant, personalized SMS communications, including two-way messages such as appointment confirmations, reminders with reply options, follow-ups, and responses to patient-initiated questions (e.g., office hours, directions, or scheduling changes).
Examples of messages include:
“Thanks for contacting Jakob Endodontics. Yes, we are open today and tomorrow. Is there anything else I can help you with?”
“Hi John, this is a friendly reminder of your upcoming appointment on Thursday, 27 July, 2025 at 4:00 PM with Dr. Jakob. If you need to reschedule, please call us at +1 561-990-3636.”
“Hi John, this is Jakob Endodontics. We are confirming your appointment… Please reply YES to confirm or NO to cancel or reschedule.”
Frequency: Users will receive conversational text messages based on their appointment activity or specific inquiries they initiate. The frequency can vary but will not exceed 10 messages per month. Opt-In
Process: Users opt into the SMS program by providing their phone number through an online form or another designated method, explicitly consenting to receive SMS communications. Opt-Out Process: Users can opt-out at any time by texting “STOP” to any SMS message or through their account settings on the website.
Consent and Disclosures: By providing your phone number, you consent to receive conversational messages from Jakob Endodontics. Message frequency may vary, although it will not exceed 10 text messages per month. Message and data rates may apply.
To unsubscribe at any time, reply “STOP.” For help, text “HELP” to any message or contact customer support at 561-990-3636 or info@jakobendo.com.
Phone Number: The primary information required to send SMS messages.
First Name and/or Last Name: For personalized communication, if users provide this information.
Email Address (if applicable): Used for account-related or service updates, not required for SMS program participation.
Online Forms: When users subscribe to the SMS program, they are required to provide their phone number (and possibly email and/or name).
Tracking Technologies: Cookies or tracking tools may be used on our website or app to collect information for personalization purposes.
Facilitate SMS Communications: To send appointment reminders, updates, and other relevant notifications.
Personalize Content: To tailor messages based on user preferences, behavior, or prior interactions.
Improve User Experience: To analyze user interactions and refine the SMS program for better service.
Encryption: All personal data is encrypted during transmission and storage.
Access Control: Only authorized staff can access personal information based on necessity.
Data Retention: Personal information is retained only as long as necessary and required by law.
Data Protection: We implement industry-standard security protocols to prevent unauthorized access, loss, or misuse.
Access to Data: Users can request access to their personal data at any time by contacting customer support.
Modification of Data: Users can update their contact details or preferences through their account settings.
Deletion of Data: Users can request deletion of their personal data by contacting customer support or following opt-out instructions in the SMS messages.
Opt-Out Instructions: Users can opt-out of receiving SMS messages by replying “STOP” to any message or updating preferences through the account management interface.
Clear Consent: Users must explicitly opt in to the SMS program, confirming awareness of the types of messages they will receive.
TCPA Compliance: We adhere to the Telephone Consumer Protection Act (TCPA) and other applicable regulations to ensure that all SMS messages are sent with prior consent and do not violate restrictions related to robocalls or automated messages.
Emergency/Transactional Messages: We may send urgent or transactional messages (e.g., appointment confirmations or treatment-related instructions), even if users opt out of promotional messages, as these are essential for patient care.
For questions regarding your personal data or SMS program preferences, please contact us at:
Phone: 561-990-3636
Email: info@jakobendo.com
Website: https://jakobendodontics.com/
Business Transactions: If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.
Law Enforcement: Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
Other Legal Requirements: The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:
Comply with a legal obligation
Protect and defend the rights or property of the Company
Prevent or investigate possible wrongdoing in connection with the Service
Protect the personal safety of Users of the Service or the public
Protect against legal liability
The security of Your Personal Data is important to Us, but no method of transmission over the Internet or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.
Our Service may contain links to other websites that are not operated by Us. If You click on a third-party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.
We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.
We will let You know via email and/or a prominent notice on Our Service prior to the change becoming effective and update the “Last updated” date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
If you have any questions about this Privacy Policy or your SMS preferences, You can contact us:
By email: info@jakobendo.com
By phone: 561.990.3636
